Terms and Conditions
INFORMATION ABOUT US
This site is operated by and the goods you purchase will be supplied by NIDYA Limited (“we”).
We are registered in United Kingdom under company number 9926172 with our registered office at:
86-90 Paul Street
EC2V 4NE London
Our VAT number is: GB 255390301
You can contact us by email at email@example.com or write to us at NIDYA Limited Co, 86-90 Paul Street EC2V 4NE London, United Kingdom.
YOUR PERSONAL INFORMATION
If you submit an order for goods via this site by clicking ‘Place Order’, your order is an offer to us to buy the goods on our website.
We will acknowledge receipt of your order by sending you an automatically generated e-mail telling you that your order is on-hold. This e-mail signifies that we are checking our current stock level to be sure if we can fulfill your order. At this phase, the total amount for your order will be authorized on your credit card however that charge will not be actually captured yet. If the details in the e-mail related to your order are not correct, please contact us at firstname.lastname@example.org
Once we are sure that we can fulfill your order with our current stock level, you will receive an automatically generated e-mail telling you that your order is being processed. This e-mail signifies that your goods are being prepared for shipping. At this phase, the total amount will be captured.
Once your goods are handed over to courier company you will receive an automatically generated e-mail telling you that your order is complete.
The general terms you can find here at all times;
PRICE AND DELIVERY COSTS
We shall use our reasonable endeavours to ensure that the prices as quoted on our site are correct.
Information displayed on this site relating to pricing is subject to change by us without notice, but those on the site at the time of any order placed will be the prices applicable to that order. If the correct price of the goods is higher than the price stated on our site, we may, if possible, reject your order in our discretion, in which case we will notify you of such rejection and the correct price for the goods.
Unless stated otherwise, all prices include VAT (where applicable) and delivery costs.
AVAILABILITY AND DELIVERY
Information displayed on this site relating to availability is subject to change by us without notice.
We cannot guarantee permanent or continuous availability of all products on this site. All orders are subject to availability at all times.
We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order on the site.
Our fabrics will be sent folded, unless you place an order of 20 metres of the same colour. You will also be able to upgrade your shipping from check out page if you want your fabric sent on a roll.
We are not responsible for any delay in delivery caused by the unavailability of someone to take delivery of the products. It is your responsibility to contact the post office or courier company as applicable to arrange the collection or delivery of products that could not be delivered because you were unavailable.
SINGLE LENGTH DELIVERIES
Orders of piece goods between 1 and 5 metres long will be sent as a single length. We may divide orders of fabric measuring in excess of 5 metres into shorter lengths. If less than 5 metres are available of any given fabric, you will be informed of this prior to dispatch of the order.
Payment for goods can be made by the following payment method:
- Credit card (via stripe)
- Apple Pay
RETURN & REFUNDS POLICY
If you are not satisfied with a product for any reason e.g. if it is not what you ordered, if it is damaged or defective or if we have delivered an incorrect quantity, you can return your items up to 14 days from the delivery of the goods to you. As long as they are in the condition in which they were sent to you, we will be able to exchange or refund them. We will refund the price of the goods in full. However, you will be responsible for the cost of returning the item to us. Refund process may take up to 14 days after the arrival of the returned good to our return address. In order to be informed of product return address and avoid delays in the return process please contact us; email@example.com
Unfortunately, we cannot accept return of fabrics that have been cut or processed, we kindly ask you to check for defects and make sure you are happy with your fabric before you cut or process it. If the returned goods have been damaged, cut or processed, we unfortunately have to reserve the right to refuse an exchange or refund.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
CANCELLATION BY US
We reserve the right to cancel the order if for example:
– we have insufficient stock to deliver the goods you have ordered;
– we do not deliver to your area;
– one or more of the goods you ordered was listed at an incorrect price due to a typographical error.
If we do cancel your order we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card.
TITLE AND RISK
You will become the owner of the goods you have ordered when they have been delivered to you and we have received clear funds in full payment for the goods. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
We are not responsible if you cannot access the site properly or at all because of any event outside our control, for example (without limitation) the performance of your or our ISP, your browser or the internet.
This site relies in part on software to work. Whilst we will monitor the site, we cannot guarantee that the site or any individual feature of the site will be error free, available all the time and/or free from viruses.
It is your responsibility to implement appropriate IT security safeguards (including anti-virus and other security checks) to satisfy your particular requirements as to the safety and reliability of content.
Nothing in these terms will affect any liability we may have:
(a) for fraudulent misrepresentation;
(b) for death or personal injury arising from our negligence:
(c) under Part I of the Consumer Protection Act 1987;
(d) for breach of any condition as to title or quiet enjoyment of or in relation to any goods supplied by us;
(e) in relation to any other liability, including any liabilities under sale of goods or supply of services legislation, that may not by applicable law be excluded or limited.
EVENTS BEYOND OUR CONTROL
We will have no liability to you for any delay in delivering goods you have ordered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, fire, explosion.
If any part of these terms is unenforceable, the enforceability of any other part of these terms will not be affected.
LAW AND JURISDICTION
These terms are governed by English law, and any contracts formed between via this site will be governed by English law. The English courts will have exclusive jurisdiction over any dispute relating to these terms or any contracts between us.
All notices you send us must be sent to the contact details on this site. We may give notice to you at either the e-mail or postal address you provide to us when making a purchase. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that the e-mail was sent to the specified e-mail address of the addressee.
ONLINE DISPUTE RESOLUTION
The European Commission shortly provided a platform for online dispute resolution (ODR), which you can reach at https://webgate.ec.europa.eu/odr/ . We are neither obliged nor prepared to take part in a dispute resolution process in front of a consumer court of arbitration.
NIDYA Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
NIDYA Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 15/11/2017
What we collect
We may collect the following information:
* name and job title
* contact information including email address
* demographic information such as postcode, preferences and interests
* other information relevant to customer surveys and/or offers
What we do with the information we gather;
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
* Internal record keeping.
* We may use the information to improve our products and services.
* We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
* From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
* We may use the information to customize the website according to your interests.
* We may provide your information to our third-party partners for marketing or promotional purposes.
* We will never sell your information.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
* Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
* If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to email@example.com
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.